Privacy Policy

Last updated: 13 October 2026

This policy explains what information the New Alo Live app and its services ("New Alo Live", "we") collect, why, who we share it with, and the choices you have. New Alo Live is only for people aged 18 and over.

Information we collect

Account information. When you sign in with Google we receive your email address, name and profile photo. When you sign in with your phone we receive your phone number. Sign-in is handled by Google Firebase Authentication.
Profile information. Your display name, profile photo, bio, gender, country and date of birth. We use your date of birth only to confirm you are 18 or older; it is not shown to other users.
Content you create. Posts, comments, chat messages, photos, videos and voice messages you send, and the audio and video of lives, audio rooms and calls you take part in. Lives and calls are sent in real time and are not recorded by us.
Activity. Follows, blocks, gifts you send and receive, store items, levels, diamond balance and transactions, and reports you submit.
Payout details. If you are a host who requests a withdrawal, the payout method, account name and account number you provide.
Device and technical data. A random install identifier created by the app, your push notification token, app version, IP address and device/browser type for each signed-in session, and crash reports (Firebase Crashlytics) that include your user ID.

We do not collect your location, contacts, SMS or call logs, and we do not use an advertising ID. The app asks for camera and microphone access only when you start a live, a call or a voice message, and for notification permission to send you alerts.

How we use it

To create and secure your account and keep you signed in.
To provide lives, audio rooms, calls, chat, the feed, gifts, the store and levels.
To send notifications you can turn off in Profile → Notification Settings.
To keep the community safe: reviewing reports, enforcing our Community Guidelines and blocking under-18 users.
To process host withdrawals and keep financial records.
To fix crashes and improve performance.

What other people can see

Your display name, profile photo, ID, level, bio, followers and your public posts, comments, lives and messages in rooms are visible to other users. Chat messages are visible to the people in the conversation.

Who we share it with

We do not sell your personal information. We share it only with:

Service providers that run the service for us: Google Firebase (sign-in, push notifications, crash reports), our cloud hosting, media storage and real-time audio/video infrastructure.
Agencies you belong to as a host, which see your hosting statistics and earnings.
Authorities when required by law or to protect the safety of our users.

Security and retention

All data is encrypted in transit (HTTPS/TLS). We keep your information while your account is active. When you delete your account we delete or anonymise your personal information as described on the account deletion page. Financial records (diamond transactions, gifts and withdrawals) are kept, without your name or contact details, for as long as the law requires.

Your choices

Edit your profile at any time in Profile → Edit Profile.
Turn notifications off in the app or in your phone settings.
Block or report any user, post, comment, message or live.
Delete your account in Profile → Settings & Privacy → Delete account, or see how to delete your account.

Children

New Alo Live is not for anyone under 18. We ask for your date of birth before you can use the app and block accounts of people under 18. If you believe a child is using New Alo Live, report the account in the app or email [email protected].

Changes and contact

We will post any changes to this policy on this page and update the date above. Questions or requests: [email protected].